Missed Appointments and Reminders
Missed NHS appointments: If, on more than one occasion in a year, you cancel a NHS appointment with less than 24 hours notice or fail to attend a NHS appointment, we will no longer be able to offer you further NHS appointments or treatment at this practice.
Missed Private appointments: If you cancel a private appointment with less than 24 hours notice or fail to attend a private appointment, a charge of £80 per hour pro-rata will be made if we are not able to re-book the time or use it for another patient.
As a courtesy, we attempt to remind our patients of appointments by phone call the day before. If we are not able to contact you, it is still your responsibility to attend the appointment and our missed appointment policy will still apply. Please ensure that you advise us of any change in your contact details.